Austrian Airlines: horrible experience. disconnected * times. diff...
A Austrian Airlines customer review by GetHuman user ~unhappy traveler from November 23rd, 2017
Background on ~unhappy traveler's case
GetHuman: ~unhappy traveler - can you tell our other Austrian Airlines customers when your case took place?
~unhappy traveler: Yes. It was morning, on November 18th.
GetHuman: Did you reach out to Austrian Airlines, and if so, how?
GetHuman: And which of these common Austrian Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~unhappy traveler a list of common Austrian Airlines problems)
~unhappy traveler: "Baggage problem" was why I was trying to call.
~unhappy traveler's review of Austrian Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's Austrian Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~unhappy traveler: horrible experience. disconnected * times. different people are giving us different information. not helpful, and..some information is "we're not sure...". unbelievable.
GetHuman: Let's quantify your experience contacting Austrian Airlines. On a scale of 1 to 5, how easy is it go get help on a Austrian Airlines problem?
~unhappy traveler: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~unhappy traveler: I'd give them a three out of five on communication.
GetHuman: And what about Austrian Airlines's ability to quickly and effectively address your problem?
~unhappy traveler: For that I would say four out of five.
GetHuman: And finally- any advice for other Austrian Airlines customers?
~unhappy traveler: Call them early in the day or late. Don't forget any personal or account information you might need for Austrian Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~unhappy traveler taken from his Austrian Airlines customer service problem that occurred on November 18th, 2017.