AutoNation: complaint
A AutoNation customer review by GetHuman user GetHuman-tokenwhi from December 1st, 2017
Background on GetHuman-tokenwhi's case
GetHuman: GetHuman-tokenwhi - can you tell our other AutoNation customers when your case took place?
GetHuman-tokenwhi: Yes. It was morning, on November 29th.
GetHuman: Did you reach out to AutoNation, and if so, how?
GetHuman: And which of these common AutoNation customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-tokenwhi a list of common AutoNation problems)
GetHuman-tokenwhi: "Technical support" was why I was trying to call.
GetHuman-tokenwhi's review of AutoNation customer service
GetHuman: So how would you sum up your experience for GetHuman's AutoNation customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-tokenwhi: complaint
GetHuman: Can you tell the rest of us a bit more from what happened on 11/29/17?
GetHuman-tokenwhi: About *weeks ago one of your trucks was stolen off your lot and hit me. So i called the nearest automation to report it and the manager said they would take care of the damages to my car. The police got involved to catch the person that did this and so i went and got a repair estimate. Fax it to the manager i was dealing with and he said that they were not going to fix my car cause it was to high of a price. It was only $****.** .. is this how you treat people that help you out by telling you that one of your trucks was stolen and you didn't even know about it till i called you. What great common decency your company has.
GetHuman: Let's quantify your experience contacting AutoNation. On a scale of 1 to 5, how easy is it go get help on a AutoNation problem?
GetHuman-tokenwhi: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-tokenwhi: I'd give them a two out of five on communication.
GetHuman: And what about AutoNation's ability to quickly and effectively address your problem?
GetHuman-tokenwhi: For that I would say five out of five.
GetHuman: And finally- any advice for other AutoNation customers?
GetHuman-tokenwhi: Call them early in the day or late. Don't forget any personal or account information you might need for AutoNation to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-tokenwhi taken from his AutoNation customer service problem that occurred on November 29th, 2017.