Autodesk: I called the number below and waited on hold fo...
A Autodesk customer review by GetHuman user ~University Employee from November 23rd, 2017
Background on ~University Employee's case
GetHuman: ~University Employee - can you tell our other Autodesk customers when your case took place?
~University Employee: Yes I can. It was morning, on November 14th.
GetHuman: Did you reach out to Autodesk, and if so, how?
GetHuman: And which of these common Autodesk customer issues best describes the reason you wanted to talk to them?
(Shows ~University Employee a list of common Autodesk problems)
~University Employee: "None of those really matches why I wanted to call Autodesk that day." was why I was trying to call.
~University Employee's review of Autodesk customer service
GetHuman: So how would you sum up your experience for GetHuman's Autodesk customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~University Employee: I called the number below and waited on hold for ** minutes, after which an automated message suggested I try one of their many websites. I hit * again and a customer service rep answered about * minutes later. After ** minutes discussion, the rep said that he couldn't handle my request and that he would transfer my case number to another group. Apparently, East Board Operations will contact me at some point. My next call is going to the Better Business Bureau.
GetHuman: Let's quantify your experience contacting Autodesk. On a scale of 1 to 5, how easy is it go get help on a Autodesk problem?
~University Employee: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~University Employee: I'd give them a one out of five on communication.
GetHuman: And what about Autodesk's ability to quickly and effectively address your problem?
~University Employee: For that I would say two out of five.
GetHuman: And finally- any advice for other Autodesk customers?
~University Employee: Call them early in the day or late. Don't forget any personal or account information you might need for Autodesk to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~University Employee taken from his Autodesk customer service problem that occurred on November 14th, 2017.