The people at Avanquest did not care to help so...
A Avanquest customer review by GetHuman user ~Mr. Wilfred Caez from November 18th, 2017
Background on ~Mr. Wilfred Caez's case
GetHuman: ~Mr. Wilfred Caez - can you tell our other Avanquest customers when your case took place?
~Mr. Wilfred Caez: Sure. It was middle of the night, on November 11th.
GetHuman: Did you reach out to Avanquest, and if so, how?
GetHuman: And which of these common Avanquest customer issues best describes the reason you wanted to talk to them?
(Shows ~Mr. Wilfred Caez a list of common Avanquest problems)
~Mr. Wilfred Caez: "None of those really matches why I wanted to call Avanquest that day." was why I was trying to call.
~Mr. Wilfred Caez's review of Avanquest customer service
GetHuman: So how would you sum up your experience for GetHuman's Avanquest customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Mr. Wilfred Caez: The people at Avanquest did not care to help solve a simple problem...*The disk of Web Easy ** that I ordered was broken during shipping and all I needed was another copy.*The person "called" Larry just cut me off, as did the person called Beverly.*I can honestly say, I hope, I don't have any other problems, because I can forget about any help from Avanquest...*I teach computers science and I will not recommend Any Avanquest products to my students. Getting help is not possible, once you buy the product.*Call me if you really want to sole this issue...
GetHuman: Let's quantify your experience contacting Avanquest. On a scale of 1 to 5, how easy is it go get help on a Avanquest problem?
~Mr. Wilfred Caez: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Mr. Wilfred Caez: I'd give them a four out of five on communication.
GetHuman: And what about Avanquest's ability to quickly and effectively address your problem?
~Mr. Wilfred Caez: For that I would say one out of five.
GetHuman: And finally- any advice for other Avanquest customers?
~Mr. Wilfred Caez: Call them early in the day or late. Don't forget any personal or account information you might need for Avanquest to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Mr. Wilfred Caez taken from his Avanquest customer service problem that occurred on November 11th, 2017.