Avista Utilities: What a horrible company.. they really sock it t...
A Avista Utilities customer review by GetHuman user GetHuman-383376 from November 7th, 2017
Background on GetHuman-383376's case
GetHuman: GetHuman-383376 - can you tell our other Avista Utilities customers when your case took place?
GetHuman-383376: Sure. It was middle of the night, on October 31st.
GetHuman: Did you reach out to Avista Utilities, and if so, how?
GetHuman: And which of these common Avista Utilities customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-383376 a list of common Avista Utilities problems)
GetHuman-383376: "Complaint" was why I was trying to call.
GetHuman-383376's review of Avista Utilities customer service
GetHuman: So how would you sum up your experience for GetHuman's Avista Utilities customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-383376: What a horrible company.. they really sock it to people. I left Avista Utilities after paying my comfort level billing on time, each month, for an entire year with an almost $*** bill. What a rip off! We did everything we could to reduce energy consumption after the first rate hike we got.. We went through * of them! Rip off.. rip off.. rip off!!!!
GetHuman: Let's quantify your experience contacting Avista Utilities. On a scale of 1 to 5, how easy is it go get help on a Avista Utilities problem?
GetHuman-383376: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-383376: I'd give them a four out of five on communication.
GetHuman: And what about Avista Utilities's ability to quickly and effectively address your problem?
GetHuman-383376: For that I would say three out of five.
GetHuman: And finally- any advice for other Avista Utilities customers?
GetHuman-383376: Call them early in the day or late. Don't forget any personal or account information you might need for Avista Utilities to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-383376 taken from his Avista Utilities customer service problem that occurred on October 31st, 2017.