B&G Foods: I dialed * after the automatic information, ope...

A B&G Foods customer review by GetHuman user ~Martha from November 27th, 2017

Background on ~Martha's case

GetHuman: ~Martha - can you tell our other B&G Foods customers when your case took place?
~Martha: Yes. It was morning, on November 20th.
GetHuman: Did you reach out to B&G Foods, and if so, how?
~Martha: I used a help page I found on the GetHuman B&G Foods customer service contact info page: Contact B&G Foods Customer Service
GetHuman: And which of these common B&G Foods customer issues best describes the reason you wanted to talk to them?
(Shows ~Martha a list of common B&G Foods problems)
~Martha: "Returns" was why I was trying to contact.

~Martha's review of B&G Foods customer service

GetHuman: So how would you sum up your experience for GetHuman's B&G Foods customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Martha: I dialed * after the automatic information, operator answer and transfer the call to the person that took care of my problem.
GetHuman: Let's quantify your experience contacting B&G Foods. On a scale of 1 to 5, how easy is it go get help on a B&G Foods problem?
~Martha: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Martha: I'd give them a three out of five on communication.
GetHuman: And what about B&G Foods's ability to quickly and effectively address your problem?
~Martha: For that I would say two out of five.
GetHuman: And finally- any advice for other B&G Foods customers?
~Martha: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for B&G Foods to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Martha taken from his B&G Foods customer service problem that occurred on November 20th, 2017.

B&G Foods

2.67 of 5 stars | 21 reviews

~Martha's B&G Foods Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
3 out of 5 stars

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