BB&T Bank: I am so not liking this bank..Lack of communica...
A BB&T Bank customer review by GetHuman user ~TiredNeedMyMoney from November 20th, 2017
Background on ~TiredNeedMyMoney's case
GetHuman: ~TiredNeedMyMoney - can you tell our other BB&T Bank customers when your case took place?
~TiredNeedMyMoney: Yes I can. It was middle of the night, on November 17th.
GetHuman: Did you reach out to BB&T Bank, and if so, how?
GetHuman: And which of these common BB&T Bank customer issues best describes the reason you wanted to talk to them?
(Shows ~TiredNeedMyMoney a list of common BB&T Bank problems)
~TiredNeedMyMoney: "Setup an account" was why I was trying to call.
~TiredNeedMyMoney's review of BB&T Bank customer service
GetHuman: So how would you sum up your experience for GetHuman's BB&T Bank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~TiredNeedMyMoney: I am so not liking this bank..Lack of communication I opened acct online and wk later get letters stating it is closed however a wk later I found it is still open with my $ in it however card is Blocked.No one called or emailed me notifying me of what was going now..I have funds available but cant access who the **** would be ok with that I know im not..Been calling all sorts of customer svc *'s no one can ******* help..I been patient but now my patience is running very very THIN.. I ADVISE YOU TO NOT OPEN ACCT OR GET YOUR MONEY OUT EXISTING ACCT AND FIND A MUCH BETTER BANK
GetHuman: Let's quantify your experience contacting BB&T Bank. On a scale of 1 to 5, how easy is it go get help on a BB&T Bank problem?
~TiredNeedMyMoney: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~TiredNeedMyMoney: I'd give them a one out of five on communication.
GetHuman: And what about BB&T Bank's ability to quickly and effectively address your problem?
~TiredNeedMyMoney: For that I would say five out of five.
GetHuman: And finally- any advice for other BB&T Bank customers?
~TiredNeedMyMoney: Call them early in the day or late. Don't forget any personal or account information you might need for BB&T Bank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~TiredNeedMyMoney taken from his BB&T Bank customer service problem that occurred on November 17th, 2017.