BCU: I work in the housing industry and we have to v...

A BCU customer review by GetHuman user ~Cheryl from November 23rd, 2017

Background on ~Cheryl's case

GetHuman: ~Cheryl - can you tell our other BCU customers when your case took place?
~Cheryl: Yes I can. It was evening, on November 17th.
GetHuman: Did you reach out to BCU, and if so, how?
~Cheryl: I used the 800-388-7000 number I found for on the GetHuman BCU customer phone number page I was on: BCU Customer Service Phone Number
GetHuman: And which of these common BCU customer issues best describes the reason you wanted to talk to them?
(Shows ~Cheryl a list of common BCU problems)
~Cheryl: "None of those really matches why I wanted to call BCU that day." was why I was trying to call.

~Cheryl's review of BCU customer service

GetHuman: So how would you sum up your experience for GetHuman's BCU customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Cheryl: I work in the housing industry and we have to verify all residents assets on an annual basis. I was told BCU does not verify accounts and I informed the customer service rep it was verified about * months ago and she informed me that is how it has always been. I explained my position and the requirement through HUD to verify all residents income and assets so she put me on hold to check with someone else. After waiting * minutes the rep came back saying there is no fax number to send request with authorization too. I thanked her for her time and she apologized and we hung up. If in fact you guys do process verifications and I know you do as it was done about * months ago but the person failed to save the fax number here. It would be great if you could list it on your home page or put it in your messages.**Thank you,
GetHuman: Let's quantify your experience contacting BCU. On a scale of 1 to 5, how easy is it go get help on a BCU problem?
~Cheryl: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Cheryl: I'd give them a five out of five on communication.
GetHuman: And what about BCU's ability to quickly and effectively address your problem?
~Cheryl: For that I would say five out of five.
GetHuman: And finally- any advice for other BCU customers?
~Cheryl: Call them early in the day or late. Don't forget any personal or account information you might need for BCU to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Cheryl taken from his BCU customer service problem that occurred on November 17th, 2017.


5.00 of 5 stars | 8 reviews

~Cheryl's BCU Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars

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