BEC Audio: They do not honor the warranty, and will not re...
A BEC Audio customer review by GetHuman user ~AngryCustomer from November 13th, 2017
Background on ~AngryCustomer's case
GetHuman: ~AngryCustomer - can you tell our other BEC Audio customers when your case took place?
~AngryCustomer: Yes. It was morning, on November 5th.
GetHuman: Did you reach out to BEC Audio, and if so, how?
GetHuman: And which of these common BEC Audio customer issues best describes the reason you wanted to talk to them?
(Shows ~AngryCustomer a list of common BEC Audio problems)
~AngryCustomer: "Warranty claim" was why I was trying to call.
~AngryCustomer's review of BEC Audio customer service
GetHuman: So how would you sum up your experience for GetHuman's BEC Audio customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~AngryCustomer: They do not honor the warranty, and will not return a call if you have problem. Believe me, if you purchase from BECAudio, you are on your own.
GetHuman: Let's quantify your experience contacting BEC Audio. On a scale of 1 to 5, how easy is it go get help on a BEC Audio problem?
~AngryCustomer: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~AngryCustomer: I'd give them a one out of five on communication.
GetHuman: And what about BEC Audio's ability to quickly and effectively address your problem?
~AngryCustomer: For that I would say four out of five.
GetHuman: And finally- any advice for other BEC Audio customers?
~AngryCustomer: Call them early in the day or late. Don't forget any personal or account information you might need for BEC Audio to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~AngryCustomer taken from his BEC Audio customer service problem that occurred on November 5th, 2017.
1.00 of 5 stars | 1 reviews
~AngryCustomer's BEC Audio Review
Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
2 out of 5 stars
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