BMO: Waited ** minutes to be connected to a human. T...
A BMO customer review by GetHuman user ~Anon from November 23rd, 2017
Background on ~Anon's case
GetHuman: ~Anon - can you tell our other BMO customers when your case took place?
~Anon: Sure. It was middle of the night, on November 20th.
GetHuman: Did you reach out to BMO, and if so, how?
GetHuman: And which of these common BMO customer issues best describes the reason you wanted to talk to them?
(Shows ~Anon a list of common BMO problems)
~Anon: "Setup an account" was why I was trying to call.
~Anon's review of BMO customer service
GetHuman: So how would you sum up your experience for GetHuman's BMO customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anon: Waited ** minutes to be connected to a human. Then was again put on hold as I was transferred to another department.Oh Joy...
GetHuman: Let's quantify your experience contacting BMO. On a scale of 1 to 5, how easy is it go get help on a BMO problem?
~Anon: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anon: I'd give them a four out of five on communication.
GetHuman: And what about BMO's ability to quickly and effectively address your problem?
~Anon: For that I would say five out of five.
GetHuman: And finally- any advice for other BMO customers?
~Anon: Call them early in the day or late. Don't forget any personal or account information you might need for BMO to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Anon taken from his BMO customer service problem that occurred on November 20th, 2017.
BMO
3.00 of 5 stars | 4 reviews
~Anon's BMO Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars
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