BNSF Railway: No operator assistance available, asked to talk...
A BNSF Railway customer review by GetHuman user ~Kris Peterson from November 16th, 2017
Background on ~Kris Peterson's case
GetHuman: ~Kris Peterson - can you tell our other BNSF Railway customers when your case took place?
~Kris Peterson: Sure. It was evening, on November 6th.
GetHuman: Did you reach out to BNSF Railway, and if so, how?
GetHuman: And which of these common BNSF Railway customer issues best describes the reason you wanted to talk to them?
(Shows ~Kris Peterson a list of common BNSF Railway problems)
~Kris Peterson: "Loyalty program" was why I was trying to call.
~Kris Peterson's review of BNSF Railway customer service
GetHuman: So how would you sum up your experience for GetHuman's BNSF Railway customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Kris Peterson: No operator assistance available, asked to talk with the complaint department and the electronic phonic recording would not forward me to them, forwarded me back and forth to the operator who was not there then back to the automated section. It asked for a name or a department and would not accept any department.
GetHuman: Let's quantify your experience contacting BNSF Railway. On a scale of 1 to 5, how easy is it go get help on a BNSF Railway problem?
~Kris Peterson: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Kris Peterson: I'd give them a four out of five on communication.
GetHuman: And what about BNSF Railway's ability to quickly and effectively address your problem?
~Kris Peterson: For that I would say one out of five.
GetHuman: And finally- any advice for other BNSF Railway customers?
~Kris Peterson: Call them early in the day or late. Don't forget any personal or account information you might need for BNSF Railway to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Kris Peterson taken from his BNSF Railway customer service problem that occurred on November 6th, 2017.
BNSF Railway
1.00 of 5 stars | 9 reviews
~Kris Peterson's BNSF Railway Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars
GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like BNSF Railway, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with BNSF Railway in any way.