Babydirect.com: Customer service consists of a voicemail messag...
A Babydirect.com customer review by GetHuman user ~NeverAgain from November 8th, 2017
Background on ~NeverAgain's case
GetHuman: ~NeverAgain - can you tell our other Babydirect.com customers when your case took place?
~NeverAgain: Yes. It was afternoon, on October 31st.
GetHuman: Did you reach out to Babydirect.com, and if so, how?
GetHuman: And which of these common Babydirect.com customer issues best describes the reason you wanted to talk to them?
(Shows ~NeverAgain a list of common Babydirect.com problems)
~NeverAgain: "Change order" was why I was trying to call.
~NeverAgain's review of Babydirect.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Babydirect.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~NeverAgain: Customer service consists of a voicemail message. No one answers the phone and no one returns phone calls or responds to emails.
GetHuman: Let's quantify your experience contacting Babydirect.com. On a scale of 1 to 5, how easy is it go get help on a Babydirect.com problem?
~NeverAgain: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~NeverAgain: I'd give them a four out of five on communication.
GetHuman: And what about Babydirect.com's ability to quickly and effectively address your problem?
~NeverAgain: For that I would say one out of five.
GetHuman: And finally- any advice for other Babydirect.com customers?
~NeverAgain: Call them early in the day or late. Don't forget any personal or account information you might need for Babydirect.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~NeverAgain taken from his Babydirect.com customer service problem that occurred on October 31st, 2017.
Babydirect.com
1.00 of 5 stars | 42 reviews
~NeverAgain's Babydirect.com Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars
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