Backinthesaddle.com: Item purchased eyelet western blouse. Order Num...

A Backinthesaddle.com customer review by GetHuman user ~TN from November 23rd, 2017

Background on ~TN's case

GetHuman: ~TN - can you tell our other Backinthesaddle.com customers when your case took place?
~TN: Yup. It was middle of the night, on November 18th.
GetHuman: Did you reach out to Backinthesaddle.com, and if so, how?
~TN: I used the 800-865-2478 number I found for on the GetHuman Backinthesaddle.com customer phone number page I was on: Backinthesaddle.com Customer Service Phone Number
GetHuman: And which of these common Backinthesaddle.com customer issues best describes the reason you wanted to talk to them?
(Shows ~TN a list of common Backinthesaddle.com problems)
~TN: "Complaint" was why I was trying to call.

~TN's review of Backinthesaddle.com customer service

GetHuman: So how would you sum up your experience for GetHuman's Backinthesaddle.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~TN: Item purchased eyelet western blouse. Order Number ******** Called for update about shipping ETA and the customer service is not that great.* Automated telephone service, transferred several times. ** I spoke to * reps and then Tiffany customer service said could not look further into to when it would ship (she stated she unable to contact warehouse for when it would go out) she would not transfer me to a supervisor when asked and she took the time to explain to me that she has worked their longer than they (the supervisors) have - sounds like a possible promotion resentment problem. ** OVERALL: I called to get info, but was not satisfied with the customer service I received and was not able to get anymore info than I had before the call and I felt the level of customer service needed to be improved.** My first order with this company and now it is my last, it is amazing how one conversation can make a person want to shop elsewhere. * I asked to removed my name from future mailing li
GetHuman: Let's quantify your experience contacting Backinthesaddle.com. On a scale of 1 to 5, how easy is it go get help on a Backinthesaddle.com problem?
~TN: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~TN: I'd give them a two out of five on communication.
GetHuman: And what about Backinthesaddle.com's ability to quickly and effectively address your problem?
~TN: For that I would say one out of five.
GetHuman: And finally- any advice for other Backinthesaddle.com customers?
~TN: Call them early in the day or late. Don't forget any personal or account information you might need for Backinthesaddle.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~TN taken from his Backinthesaddle.com customer service problem that occurred on November 18th, 2017.

Backinthesaddle.com

1.00 of 5 stars | 5 reviews

~TN's Backinthesaddle.com Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars

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