Banana Republic: This bank is absolutely disgraceful. They lie...
A Banana Republic customer review by GetHuman user ~Lethago from November 25th, 2017
Background on ~Lethago's case
GetHuman: ~Lethago - can you tell our other Banana Republic customers when your case took place?
~Lethago: Yeah. It was afternoon, on November 17th.
GetHuman: Did you reach out to Banana Republic, and if so, how?
GetHuman: And which of these common Banana Republic customer issues best describes the reason you wanted to talk to them?
(Shows ~Lethago a list of common Banana Republic problems)
~Lethago: "Warranty claim" was why I was trying to call.
~Lethago's review of Banana Republic customer service
GetHuman: So how would you sum up your experience for GetHuman's Banana Republic customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Lethago: This bank is absolutely disgraceful. They lie, set up payment payment plans then go back on agreements. Don't trust them!!!!! Get everything in writing.
GetHuman: Let's quantify your experience contacting Banana Republic. On a scale of 1 to 5, how easy is it go get help on a Banana Republic problem?
~Lethago: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Lethago: I'd give them a five out of five on communication.
GetHuman: And what about Banana Republic's ability to quickly and effectively address your problem?
~Lethago: For that I would say five out of five.
GetHuman: And finally- any advice for other Banana Republic customers?
~Lethago: Call them early in the day or late. Don't forget any personal or account information you might need for Banana Republic to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Lethago taken from his Banana Republic customer service problem that occurred on November 17th, 2017.