Bank of America Home Loan Servicing: They weren't able to help because I have an ***...
A Bank of America Home Loan Servicing customer review by GetHuman user ~Bethann from November 24th, 2017
Background on ~Bethann's case
GetHuman: ~Bethann - can you tell our other Bank of America Home Loan Servicing customers when your case took place?
~Bethann: Yup. It was middle of the night, on November 15th.
GetHuman: Did you reach out to Bank of America Home Loan Servicing, and if so, how?
GetHuman: And which of these common Bank of America Home Loan Servicing customer issues best describes the reason you wanted to talk to them?
(Shows ~Bethann a list of common Bank of America Home Loan Servicing problems)
~Bethann: "Setup an account" was why I was trying to call.
~Bethann's review of Bank of America Home Loan Servicing customer service
GetHuman: So how would you sum up your experience for GetHuman's Bank of America Home Loan Servicing customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Bethann: They weren't able to help because I have an assigned account manager, but that person never answers and there's apparently no one else they can put me through to that could help.
GetHuman: Let's quantify your experience contacting Bank of America Home Loan Servicing. On a scale of 1 to 5, how easy is it go get help on a Bank of America Home Loan Servicing problem?
~Bethann: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Bethann: I'd give them a five out of five on communication.
GetHuman: And what about Bank of America Home Loan Servicing's ability to quickly and effectively address your problem?
~Bethann: For that I would say five out of five.
GetHuman: And finally- any advice for other Bank of America Home Loan Servicing customers?
~Bethann: Call them early in the day or late. Don't forget any personal or account information you might need for Bank of America Home Loan Servicing to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Bethann taken from his Bank of America Home Loan Servicing customer service problem that occurred on November 15th, 2017.