I am a Bank of America associate. If you experi...
A Bank of America customer review by GetHuman user ~Leonardo Lopez from November 22nd, 2017
Background on ~Leonardo Lopez's case
GetHuman: ~Leonardo Lopez - can you tell our other Bank of America customers when your case took place?
~Leonardo Lopez: Yeah. It was morning, on November 17th.
GetHuman: Did you reach out to Bank of America, and if so, how?
GetHuman: And which of these common Bank of America customer issues best describes the reason you wanted to talk to them?
(Shows ~Leonardo Lopez a list of common Bank of America problems)
~Leonardo Lopez: "Report Fraud" was why I was trying to call.
~Leonardo Lopez's review of Bank of America customer service
GetHuman: So how would you sum up your experience for GetHuman's Bank of America customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Leonardo Lopez: I am a Bank of America associate. If you experience any issues with you online banking of mobile app please contact customer service at * *** *** ****. We have the best online banking tech support and will quickly assist you and resolve your issue as quickly and effective as possible.
GetHuman: Let's quantify your experience contacting Bank of America. On a scale of 1 to 5, how easy is it go get help on a Bank of America problem?
~Leonardo Lopez: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Leonardo Lopez: I'd give them a one out of five on communication.
GetHuman: And what about Bank of America's ability to quickly and effectively address your problem?
~Leonardo Lopez: For that I would say five out of five.
GetHuman: And finally- any advice for other Bank of America customers?
~Leonardo Lopez: Call them early in the day or late. Don't forget any personal or account information you might need for Bank of America to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Leonardo Lopez taken from his Bank of America customer service problem that occurred on November 17th, 2017.