Bank of America: I am only trying to find out balance in my chec...
A Bank of America customer review by GetHuman user ~Susanne Kendrick from November 21st, 2017
Background on ~Susanne Kendrick's case
GetHuman: ~Susanne Kendrick - can you tell our other Bank of America customers when your case took place?
~Susanne Kendrick: Yeah. It was morning, on November 14th.
GetHuman: Did you reach out to Bank of America, and if so, how?
GetHuman: And which of these common Bank of America customer issues best describes the reason you wanted to talk to them?
(Shows ~Susanne Kendrick a list of common Bank of America problems)
~Susanne Kendrick: "Card Declined" was why I was trying to call.
~Susanne Kendrick's review of Bank of America customer service
GetHuman: So how would you sum up your experience for GetHuman's Bank of America customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Susanne Kendrick: I am only trying to find out balance in my checking account. Why is it always so difficult to reach Bank of America?
GetHuman: Let's quantify your experience contacting Bank of America. On a scale of 1 to 5, how easy is it go get help on a Bank of America problem?
~Susanne Kendrick: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Susanne Kendrick: I'd give them a five out of five on communication.
GetHuman: And what about Bank of America's ability to quickly and effectively address your problem?
~Susanne Kendrick: For that I would say five out of five.
GetHuman: And finally- any advice for other Bank of America customers?
~Susanne Kendrick: Call them early in the day or late. Don't forget any personal or account information you might need for Bank of America to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Susanne Kendrick taken from his Bank of America customer service problem that occurred on November 14th, 2017.