Bank of America: I'm sure you guys already have plenty of compla...
A Bank of America customer review by GetHuman user ~jminhaslett from November 22nd, 2017
Background on ~jminhaslett's case
GetHuman: ~jminhaslett - can you tell our other Bank of America customers when your case took place?
~jminhaslett: Yes I can. It was middle of the night, on November 13th.
GetHuman: Did you reach out to Bank of America, and if so, how?
GetHuman: And which of these common Bank of America customer issues best describes the reason you wanted to talk to them?
(Shows ~jminhaslett a list of common Bank of America problems)
~jminhaslett: "Fraud" was why I was trying to call.
~jminhaslett's review of Bank of America customer service
GetHuman: So how would you sum up your experience for GetHuman's Bank of America customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~jminhaslett: I'm sure you guys already have plenty of complaints about Bank of America**Got my first credit card in **** and maintained a perfect payment history. My original handler was MBNA, which got bought out by Bank of America who promptly reduced my credit line from $**,*** to $**,*** in ****, reduced my cash-back rewards from *% to *%, and have at various other points been generally snotty, but nothing tops THIS:**** months ago my wife lost her job. Needless to say, money has been tight, but I've still paid off the entire balance in full every other month or so, and the highest my balance has ever been is $*** (out of a line of over $****). My card was declined last month, which made me wonder why... and low and behold BoA has CLOSED MY ACCOUNTS for not making a payment in ** days. I literally paid the last balance off in its entirety * days ago and made a subsequent * dollar payment on the interest accumulated yesterday... and my accounts not only remain closed but a)BoA will NOT r
GetHuman: Let's quantify your experience contacting Bank of America. On a scale of 1 to 5, how easy is it go get help on a Bank of America problem?
~jminhaslett: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~jminhaslett: I'd give them a five out of five on communication.
GetHuman: And what about Bank of America's ability to quickly and effectively address your problem?
~jminhaslett: For that I would say five out of five.
GetHuman: And finally- any advice for other Bank of America customers?
~jminhaslett: Call them early in the day or late. Don't forget any personal or account information you might need for Bank of America to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~jminhaslett taken from his Bank of America customer service problem that occurred on November 13th, 2017.