Bank of America: I wanted to find the fee schedule for one of my...

A Bank of America customer review by GetHuman user ~Jim Blowers from November 19th, 2017

Background on ~Jim Blowers's case

GetHuman: ~Jim Blowers - can you tell our other Bank of America customers when your case took place?
~Jim Blowers: Sure. It was afternoon, on November 16th.
GetHuman: Did you reach out to Bank of America, and if so, how?
~Jim Blowers: I used the 800-432-1000 number I found for on the GetHuman Bank of America customer phone number page I was on: Bank of America Customer Service Phone Number
GetHuman: And which of these common Bank of America customer issues best describes the reason you wanted to talk to them?
(Shows ~Jim Blowers a list of common Bank of America problems)
~Jim Blowers: "Account access" was why I was trying to call.

~Jim Blowers's review of Bank of America customer service

GetHuman: So how would you sum up your experience for GetHuman's Bank of America customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Jim Blowers: I wanted to find the fee schedule for one of my BOA accounts. When I tried to get it online, the online brochure they provided me did not have the type of account that I have. So I called this number to find that. Instead, the caller asked for my password! Only scammers do that. I refused to give it. So she asked for the CVV number on the back of the debit card. I gave it. But then she said that did not match the account so she locked me out of my account for phone purposes. Furthermore, she did not talk understandably - I missed half her words, especially the important ones.
GetHuman: Let's quantify your experience contacting Bank of America. On a scale of 1 to 5, how easy is it go get help on a Bank of America problem?
~Jim Blowers: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Jim Blowers: I'd give them a five out of five on communication.
GetHuman: And what about Bank of America's ability to quickly and effectively address your problem?
~Jim Blowers: For that I would say three out of five.
GetHuman: And finally- any advice for other Bank of America customers?
~Jim Blowers: Call them early in the day or late. Don't forget any personal or account information you might need for Bank of America to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Jim Blowers taken from his Bank of America customer service problem that occurred on November 16th, 2017.

Bank of America

2.88 of 5 stars | 305 reviews

~Jim Blowers's Bank of America Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Bank of America, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Bank of America in any way.

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