Bank of America: Low class sevice, unrespectfull and nasty., Thi...
A Bank of America customer review by GetHuman user ~Jose Del Rio from November 24th, 2017
Background on ~Jose Del Rio's case
GetHuman: ~Jose Del Rio - can you tell our other Bank of America customers when your case took place?
~Jose Del Rio: Yes. It was late at night, on November 22nd.
GetHuman: Did you reach out to Bank of America, and if so, how?
GetHuman: And which of these common Bank of America customer issues best describes the reason you wanted to talk to them?
(Shows ~Jose Del Rio a list of common Bank of America problems)
~Jose Del Rio: "Overcharge/Strange charge" was why I was trying to call.
~Jose Del Rio's review of Bank of America customer service
GetHuman: So how would you sum up your experience for GetHuman's Bank of America customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Jose Del Rio: Low class sevice, unrespectfull and nasty., This manager in the branch @ ***** SW ** ST kendall his name Michel is an stupid, lasy, do not provied with service.
GetHuman: Let's quantify your experience contacting Bank of America. On a scale of 1 to 5, how easy is it go get help on a Bank of America problem?
~Jose Del Rio: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Jose Del Rio: I'd give them a one out of five on communication.
GetHuman: And what about Bank of America's ability to quickly and effectively address your problem?
~Jose Del Rio: For that I would say five out of five.
GetHuman: And finally- any advice for other Bank of America customers?
~Jose Del Rio: Call them early in the day or late. Don't forget any personal or account information you might need for Bank of America to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Jose Del Rio taken from his Bank of America customer service problem that occurred on November 22nd, 2017.