Bank of America: my ability to pay my credit card online was cut...

A Bank of America customer review by GetHuman user GetHuman-258923 from November 26th, 2017

Background on GetHuman-258923's case

GetHuman: GetHuman-258923 - can you tell our other Bank of America customers when your case took place?
GetHuman-258923: Yup. It was afternoon, on November 23rd.
GetHuman: Did you reach out to Bank of America, and if so, how?
GetHuman-258923: I used the 800-432-1000 number I found for on the GetHuman Bank of America customer phone number page I was on: Bank of America Customer Service Phone Number
GetHuman: And which of these common Bank of America customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-258923 a list of common Bank of America problems)
GetHuman-258923: "Update account information" was why I was trying to call.

GetHuman-258923's review of Bank of America customer service

GetHuman: So how would you sum up your experience for GetHuman's Bank of America customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-258923: my ability to pay my credit card online was cut off for no reason. Lady researched my situation, blamed it on a system error, assigned a resolution person who will call me to fix in the next ** hours. Very professional unlike the ** hour customer service line of folks who disconnected me twice when I called to complain.
GetHuman: Let's quantify your experience contacting Bank of America. On a scale of 1 to 5, how easy is it go get help on a Bank of America problem?
GetHuman-258923: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-258923: I'd give them a two out of five on communication.
GetHuman: And what about Bank of America's ability to quickly and effectively address your problem?
GetHuman-258923: For that I would say three out of five.
GetHuman: And finally- any advice for other Bank of America customers?
GetHuman-258923: Call them early in the day or late. Don't forget any personal or account information you might need for Bank of America to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-258923 taken from his Bank of America customer service problem that occurred on November 23rd, 2017.

Bank of America

2.88 of 5 stars | 305 reviews

GetHuman-258923's Bank of America Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Bank of America, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Bank of America in any way.

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