Bank of America: needed help getting my account set up for onlin...
A Bank of America customer review by GetHuman user ~unsure what to do next. from November 22nd, 2017
Background on ~unsure what to do next.'s case
GetHuman: ~unsure what to do next. - can you tell our other Bank of America customers when your case took place?
~unsure what to do next.: Yup. It was middle of the night, on November 18th.
GetHuman: Did you reach out to Bank of America, and if so, how?
GetHuman: And which of these common Bank of America customer issues best describes the reason you wanted to talk to them?
(Shows ~unsure what to do next. a list of common Bank of America problems)
~unsure what to do next.: "Order replacement" was why I was trying to call.
~unsure what to do next.'s review of Bank of America customer service
GetHuman: So how would you sum up your experience for GetHuman's Bank of America customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~unsure what to do next.: needed help getting my account set up for online bill pay, and they can't help me. Was sent from one department to another. I am tired of this, my account can't be reported to the credit bureau. Why i still don't understand.
GetHuman: Let's quantify your experience contacting Bank of America. On a scale of 1 to 5, how easy is it go get help on a Bank of America problem?
~unsure what to do next.: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~unsure what to do next.: I'd give them a five out of five on communication.
GetHuman: And what about Bank of America's ability to quickly and effectively address your problem?
~unsure what to do next.: For that I would say five out of five.
GetHuman: And finally- any advice for other Bank of America customers?
~unsure what to do next.: Call them early in the day or late. Don't forget any personal or account information you might need for Bank of America to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~unsure what to do next. taken from his Bank of America customer service problem that occurred on November 18th, 2017.