Bank of America: woman came on after ** minutes of waiting said...

A Bank of America customer review by GetHuman user GetHuman-428404 from November 21st, 2017

Background on GetHuman-428404's case

GetHuman: GetHuman-428404 - can you tell our other Bank of America customers when your case took place?
GetHuman-428404: Yes. It was morning, on November 17th.
GetHuman: Did you reach out to Bank of America, and if so, how?
GetHuman-428404: I used the 800-432-1000 number I found for on the GetHuman Bank of America customer phone number page I was on: Bank of America Customer Service Phone Number
GetHuman: And which of these common Bank of America customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-428404 a list of common Bank of America problems)
GetHuman-428404: "Missing Payment" was why I was trying to call.

GetHuman-428404's review of Bank of America customer service

GetHuman: So how would you sum up your experience for GetHuman's Bank of America customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-428404: woman came on after ** minutes of waiting said she needed to transfer me to their credit department and she put me on hold to check if they wer open. She then transferred me directly to the CLOSED credit department... so I amnowhere after ** minutes of waiting.**On the upside, I called back and I only waited * minutes and a nice gentlemen gave me the credit departments direct line and hours - *********** ****-**** cst
GetHuman: Let's quantify your experience contacting Bank of America. On a scale of 1 to 5, how easy is it go get help on a Bank of America problem?
GetHuman-428404: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-428404: I'd give them a three out of five on communication.
GetHuman: And what about Bank of America's ability to quickly and effectively address your problem?
GetHuman-428404: For that I would say two out of five.
GetHuman: And finally- any advice for other Bank of America customers?
GetHuman-428404: Call them early in the day or late. Don't forget any personal or account information you might need for Bank of America to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-428404 taken from his Bank of America customer service problem that occurred on November 17th, 2017.

Bank of America

2.88 of 5 stars | 305 reviews

GetHuman-428404's Bank of America Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Bank of America, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Bank of America in any way.

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