Bank of New York Mellon: Got me to a human, but for my situation she gav...

A Bank of New York Mellon customer review by GetHuman user GetHuman-114142 from November 13th, 2017

Background on GetHuman-114142's case

GetHuman: GetHuman-114142 - can you tell our other Bank of New York Mellon customers when your case took place?
GetHuman-114142: Yeah. It was afternoon, on November 10th.
GetHuman: Did you reach out to Bank of New York Mellon, and if so, how?
GetHuman-114142: I used the 800-254-2826 number I found for on the GetHuman Bank of New York Mellon customer phone number page I was on: Bank of New York Mellon Customer Service Phone Number
GetHuman: And which of these common Bank of New York Mellon customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-114142 a list of common Bank of New York Mellon problems)
GetHuman-114142: "Setup an account" was why I was trying to call.

GetHuman-114142's review of Bank of New York Mellon customer service

GetHuman: So how would you sum up your experience for GetHuman's Bank of New York Mellon customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-114142: Got me to a human, but for my situation she gave me another number. The overall prob was not solved, but the operator gave me the number of someone that could.
GetHuman: Let's quantify your experience contacting Bank of New York Mellon. On a scale of 1 to 5, how easy is it go get help on a Bank of New York Mellon problem?
GetHuman-114142: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-114142: I'd give them a five out of five on communication.
GetHuman: And what about Bank of New York Mellon's ability to quickly and effectively address your problem?
GetHuman-114142: For that I would say two out of five.
GetHuman: And finally- any advice for other Bank of New York Mellon customers?
GetHuman-114142: Call them early in the day or late. Don't forget any personal or account information you might need for Bank of New York Mellon to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-114142 taken from his Bank of New York Mellon customer service problem that occurred on November 10th, 2017.

Bank of New York Mellon

3.14 of 5 stars | 43 reviews

GetHuman-114142's Bank of New York Mellon Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
4 out of 5 stars

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