Bank of New York Mellon: I keep calling but can't get a live person to h...
A Bank of New York Mellon customer review by GetHuman user ~barbara henry from November 23rd, 2017
Background on ~barbara henry's case
GetHuman: ~barbara henry - can you tell our other Bank of New York Mellon customers when your case took place?
~barbara henry: Yup. It was middle of the night, on November 19th.
GetHuman: Did you reach out to Bank of New York Mellon, and if so, how?
GetHuman: And which of these common Bank of New York Mellon customer issues best describes the reason you wanted to talk to them?
(Shows ~barbara henry a list of common Bank of New York Mellon problems)
~barbara henry: "Question" was why I was trying to call.
~barbara henry's review of Bank of New York Mellon customer service
GetHuman: So how would you sum up your experience for GetHuman's Bank of New York Mellon customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~barbara henry: I keep calling but can't get a live person to help me and departments does not say lien release number to get to the direct office or person
GetHuman: Let's quantify your experience contacting Bank of New York Mellon. On a scale of 1 to 5, how easy is it go get help on a Bank of New York Mellon problem?
~barbara henry: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~barbara henry: I'd give them a one out of five on communication.
GetHuman: And what about Bank of New York Mellon's ability to quickly and effectively address your problem?
~barbara henry: For that I would say five out of five.
GetHuman: And finally- any advice for other Bank of New York Mellon customers?
~barbara henry: Call them early in the day or late. Don't forget any personal or account information you might need for Bank of New York Mellon to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~barbara henry taken from his Bank of New York Mellon customer service problem that occurred on November 19th, 2017.