Bank of New York Mellon: When finally answered my call went to a call ce...
A Bank of New York Mellon customer review by GetHuman user ~Helen from November 18th, 2017
Background on ~Helen's case
GetHuman: ~Helen - can you tell our other Bank of New York Mellon customers when your case took place?
~Helen: Sure. It was evening, on November 12th.
GetHuman: Did you reach out to Bank of New York Mellon, and if so, how?
GetHuman: And which of these common Bank of New York Mellon customer issues best describes the reason you wanted to talk to them?
(Shows ~Helen a list of common Bank of New York Mellon problems)
~Helen: "Setup an account" was why I was trying to call.
~Helen's review of Bank of New York Mellon customer service
GetHuman: So how would you sum up your experience for GetHuman's Bank of New York Mellon customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Helen: When finally answered my call went to a call center in Manilla, I asked to speek to and american representatcie and was told it woudl take ** to ** hours because they could not transfer my call. I do not believe this to be the case since it woudl be the matter of them dialing a number to transfer my call. *I felt as though they were being uncooperative because of my request to speak to some one in the United States. *I my self find it offensive that we as Americans have to press one to speak to someone that speaks english and then get transferred to a foreign country.*I am American and want to speak to Americans in my country.*When my call gets directed to a foreign country, You can not understand half of what the person says that answers and have to repeatedly ask them to repeat themselves.*This only leads to frustration and no resolving of the problem called about in the first place.*To me this is extremely poor customer service from the Mellon Bank Corp.
GetHuman: Let's quantify your experience contacting Bank of New York Mellon. On a scale of 1 to 5, how easy is it go get help on a Bank of New York Mellon problem?
~Helen: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Helen: I'd give them a four out of five on communication.
GetHuman: And what about Bank of New York Mellon's ability to quickly and effectively address your problem?
~Helen: For that I would say one out of five.
GetHuman: And finally- any advice for other Bank of New York Mellon customers?
~Helen: Call them early in the day or late. Don't forget any personal or account information you might need for Bank of New York Mellon to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Helen taken from his Bank of New York Mellon customer service problem that occurred on November 12th, 2017.