Bank of Scotland: Despite phoning within their advertised opening...
A Bank of Scotland customer review by GetHuman user GetHuman-181740 from October 31st, 2017
Background on GetHuman-181740's case
GetHuman: GetHuman-181740 - can you tell our other Bank of Scotland customers when your case took place?
GetHuman-181740: Yes I can. It was afternoon, on October 22nd.
GetHuman: Did you reach out to Bank of Scotland, and if so, how?
GetHuman: And which of these common Bank of Scotland customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-181740 a list of common Bank of Scotland problems)
GetHuman-181740: "Question" was why I was trying to call.
GetHuman-181740's review of Bank of Scotland customer service
GetHuman: So how would you sum up your experience for GetHuman's Bank of Scotland customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-181740: Despite phoning within their advertised opening hours all you hear is a disembodied voice giving no indication of how long the wait will be.
GetHuman: Let's quantify your experience contacting Bank of Scotland. On a scale of 1 to 5, how easy is it go get help on a Bank of Scotland problem?
GetHuman-181740: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-181740: I'd give them a three out of five on communication.
GetHuman: And what about Bank of Scotland's ability to quickly and effectively address your problem?
GetHuman-181740: For that I would say four out of five.
GetHuman: And finally- any advice for other Bank of Scotland customers?
GetHuman-181740: Call them early in the day or late. Don't forget any personal or account information you might need for Bank of Scotland to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-181740 taken from his Bank of Scotland customer service problem that occurred on October 22nd, 2017.
Bank of Scotland
1.00 of 5 stars | 3 reviews
GetHuman-181740's Bank of Scotland Review
Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
3 out of 5 stars
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