Bank of Texas: Their service is terrible. They don't answer ph...
A Bank of Texas customer review by GetHuman user ~price family from November 11th, 2017
Background on ~price family's case
GetHuman: ~price family - can you tell our other Bank of Texas customers when your case took place?
~price family: Sure. It was morning, on November 9th.
GetHuman: Did you reach out to Bank of Texas, and if so, how?
GetHuman: And which of these common Bank of Texas customer issues best describes the reason you wanted to talk to them?
(Shows ~price family a list of common Bank of Texas problems)
~price family: "Question" was why I was trying to call.
~price family's review of Bank of Texas customer service
GetHuman: So how would you sum up your experience for GetHuman's Bank of Texas customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~price family: Their service is terrible. They don't answer phone calls or return messages. I would not advise anyone to use them for a home loan. Highly unprofessional!
GetHuman: Let's quantify your experience contacting Bank of Texas. On a scale of 1 to 5, how easy is it go get help on a Bank of Texas problem?
~price family: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~price family: I'd give them a one out of five on communication.
GetHuman: And what about Bank of Texas's ability to quickly and effectively address your problem?
~price family: For that I would say four out of five.
GetHuman: And finally- any advice for other Bank of Texas customers?
~price family: Call them early in the day or late. Don't forget any personal or account information you might need for Bank of Texas to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~price family taken from his Bank of Texas customer service problem that occurred on November 9th, 2017.