Bank of the West: This is a collections line which is likely why...
A Bank of the West customer review by GetHuman user GetHuman-108800 from November 25th, 2017
Background on GetHuman-108800's case
GetHuman: GetHuman-108800 - can you tell our other Bank of the West customers when your case took place?
GetHuman-108800: Yes I can. It was middle of the night, on November 20th.
GetHuman: Did you reach out to Bank of the West, and if so, how?
GetHuman: And which of these common Bank of the West customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-108800 a list of common Bank of the West problems)
GetHuman-108800: "Setup an account" was why I was trying to call.
GetHuman-108800's review of Bank of the West customer service
GetHuman: So how would you sum up your experience for GetHuman's Bank of the West customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-108800: This is a collections line which is likely why they answer quickly but otherwise can't do much useful.
GetHuman: Let's quantify your experience contacting Bank of the West. On a scale of 1 to 5, how easy is it go get help on a Bank of the West problem?
GetHuman-108800: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-108800: I'd give them a one out of five on communication.
GetHuman: And what about Bank of the West's ability to quickly and effectively address your problem?
GetHuman-108800: For that I would say two out of five.
GetHuman: And finally- any advice for other Bank of the West customers?
GetHuman-108800: Call them early in the day or late. Don't forget any personal or account information you might need for Bank of the West to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-108800 taken from his Bank of the West customer service problem that occurred on November 20th, 2017.
Bank of the West
1.00 of 5 stars | 21 reviews
GetHuman-108800's Bank of the West Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
1 out of 5 stars
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