BankUnited: Worst service EVER!! I will be closing both acc...
A BankUnited customer review by GetHuman user GetHuman-135617 from November 25th, 2017
Background on GetHuman-135617's case
GetHuman: GetHuman-135617 - can you tell our other BankUnited customers when your case took place?
GetHuman-135617: Yeah. It was middle of the night, on November 16th.
GetHuman: Did you reach out to BankUnited, and if so, how?
GetHuman: And which of these common BankUnited customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-135617 a list of common BankUnited problems)
GetHuman-135617: "Setup an account" was why I was trying to call.
GetHuman-135617's review of BankUnited customer service
GetHuman: So how would you sum up your experience for GetHuman's BankUnited customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-135617: Worst service EVER!! I will be closing both accounts with this bank. No one is available on Sundays, so if there is a holiday on Monday, you will not get answers or in my case access to your money until Tuesday. Complete B.S!!!
GetHuman: Let's quantify your experience contacting BankUnited. On a scale of 1 to 5, how easy is it go get help on a BankUnited problem?
GetHuman-135617: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-135617: I'd give them a four out of five on communication.
GetHuman: And what about BankUnited's ability to quickly and effectively address your problem?
GetHuman-135617: For that I would say one out of five.
GetHuman: And finally- any advice for other BankUnited customers?
GetHuman-135617: Call them early in the day or late. Don't forget any personal or account information you might need for BankUnited to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-135617 taken from his BankUnited customer service problem that occurred on November 16th, 2017.
BankUnited
1.00 of 5 stars | 4 reviews
GetHuman-135617's BankUnited Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars
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