Bankers Life & Casualty Co: You are never, ever allowed to contact the same...
A Bankers Life & Casualty Co customer review by GetHuman user ~PL from November 1st, 2017
Background on ~PL's case
GetHuman: ~PL - can you tell our other Bankers Life & Casualty Co customers when your case took place?
~PL: Yup. It was evening, on October 22nd.
GetHuman: Did you reach out to Bankers Life & Casualty Co, and if so, how?
GetHuman: And which of these common Bankers Life & Casualty Co customer issues best describes the reason you wanted to talk to them?
(Shows ~PL a list of common Bankers Life & Casualty Co problems)
~PL: "None of those really matches why I wanted to call Bankers Life & Casualty Co that day." was why I was trying to call.
~PL's review of Bankers Life & Casualty Co customer service
GetHuman: So how would you sum up your experience for GetHuman's Bankers Life & Casualty Co customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~PL: You are never, ever allowed to contact the same customer service personnel about your policy so every time you have a question you have to go over the details all over again with a new agent and each one gives you a different answer. And their telephone system requires input by number that is exhausting and frustrating to say the least.
GetHuman: Let's quantify your experience contacting Bankers Life & Casualty Co. On a scale of 1 to 5, how easy is it go get help on a Bankers Life & Casualty Co problem?
~PL: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~PL: I'd give them a four out of five on communication.
GetHuman: And what about Bankers Life & Casualty Co's ability to quickly and effectively address your problem?
~PL: For that I would say three out of five.
GetHuman: And finally- any advice for other Bankers Life & Casualty Co customers?
~PL: Call them early in the day or late. Don't forget any personal or account information you might need for Bankers Life & Casualty Co to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~PL taken from his Bankers Life & Casualty Co customer service problem that occurred on October 22nd, 2017.