Barclay Cards: I need to discuss a charge I didn't make. Firs...
A Barclay Cards customer review by GetHuman user GetHuman-372914 from November 26th, 2017
Background on GetHuman-372914's case
GetHuman: GetHuman-372914 - can you tell our other Barclay Cards customers when your case took place?
GetHuman-372914: Yes. It was middle of the night, on November 20th.
GetHuman: Did you reach out to Barclay Cards, and if so, how?
GetHuman: And which of these common Barclay Cards customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-372914 a list of common Barclay Cards problems)
GetHuman-372914: "Setup an account" was why I was trying to call.
GetHuman-372914's review of Barclay Cards customer service
GetHuman: So how would you sum up your experience for GetHuman's Barclay Cards customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-372914: I need to discuss a charge I didn't make. First call waited on line for ** and hung up. second call over * mins., third call over * mins.
GetHuman: Let's quantify your experience contacting Barclay Cards. On a scale of 1 to 5, how easy is it go get help on a Barclay Cards problem?
GetHuman-372914: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-372914: I'd give them a one out of five on communication.
GetHuman: And what about Barclay Cards's ability to quickly and effectively address your problem?
GetHuman-372914: For that I would say five out of five.
GetHuman: And finally- any advice for other Barclay Cards customers?
GetHuman-372914: Call them early in the day or late. Don't forget any personal or account information you might need for Barclay Cards to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-372914 taken from his Barclay Cards customer service problem that occurred on November 20th, 2017.