Barnes & Noble: This is the worst bookseller. Several times I h...
A Barnes & Noble customer review by GetHuman user ~Disgusted from November 26th, 2017
Background on ~Disgusted's case
GetHuman: ~Disgusted - can you tell our other Barnes & Noble customers when your case took place?
~Disgusted: Sure. It was middle of the night, on November 18th.
GetHuman: Did you reach out to Barnes & Noble, and if so, how?
GetHuman: And which of these common Barnes & Noble customer issues best describes the reason you wanted to talk to them?
(Shows ~Disgusted a list of common Barnes & Noble problems)
~Disgusted: "Change order" was why I was trying to call.
~Disgusted's review of Barnes & Noble customer service
GetHuman: So how would you sum up your experience for GetHuman's Barnes & Noble customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Disgusted: This is the worst bookseller. Several times I have ordered books for same day delivery in Manhattan but it never happens! It's always one excuse after another why the books were not delivered. I'm done with them now...DONE!*I ordered books yesterday for same day delivery and they are telling me about system hacking why my order was not supplied. If that's the case why didn't they reach out to me?!*Told them to cancel the order and refund my money so I can buy them from Amazon. It will take *-* business days to get back my money. Can you imagine?!! These people are a ripoff!
GetHuman: Let's quantify your experience contacting Barnes & Noble. On a scale of 1 to 5, how easy is it go get help on a Barnes & Noble problem?
~Disgusted: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Disgusted: I'd give them a two out of five on communication.
GetHuman: And what about Barnes & Noble's ability to quickly and effectively address your problem?
~Disgusted: For that I would say one out of five.
GetHuman: And finally- any advice for other Barnes & Noble customers?
~Disgusted: Call them early in the day or late. Don't forget any personal or account information you might need for Barnes & Noble to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Disgusted taken from his Barnes & Noble customer service problem that occurred on November 18th, 2017.