Bauer Hockey Equipment: The customer service was fine although my compl...
A Bauer Hockey Equipment customer review by GetHuman user GetHuman-79054 from November 14th, 2017
Background on GetHuman-79054's case
GetHuman: GetHuman-79054 - can you tell our other Bauer Hockey Equipment customers when your case took place?
GetHuman-79054: Yes. It was middle of the night, on November 6th.
GetHuman: Did you reach out to Bauer Hockey Equipment, and if so, how?
GetHuman: And which of these common Bauer Hockey Equipment customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-79054 a list of common Bauer Hockey Equipment problems)
GetHuman-79054: "Cancel order" was why I was trying to contact.
GetHuman-79054's review of Bauer Hockey Equipment customer service
GetHuman: So how would you sum up your experience for GetHuman's Bauer Hockey Equipment customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-79054: The customer service was fine although my complaint is with their hockey stick that broke after using it *x over ** days by my ** yr old son. Seems that $*** doesn't buy quality. They have a ** day warranty and hockey took a break for the holidays so the stick sat in his room for *** days. It would seem that they could at least take a look at it before just slamming the door. I will NOT buy anything Bauer in the future for my son.
GetHuman: Let's quantify your experience contacting Bauer Hockey Equipment. On a scale of 1 to 5, how easy is it go get help on a Bauer Hockey Equipment problem?
GetHuman-79054: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-79054: I'd give them a three out of five on communication.
GetHuman: And what about Bauer Hockey Equipment's ability to quickly and effectively address your problem?
GetHuman-79054: For that I would say five out of five.
GetHuman: And finally- any advice for other Bauer Hockey Equipment customers?
GetHuman-79054: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Bauer Hockey Equipment to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-79054 taken from his Bauer Hockey Equipment customer service problem that occurred on November 6th, 2017.
Bauer Hockey Equipment
5.00 of 5 stars | 1 reviews
GetHuman-79054's Bauer Hockey Equipment Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars
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