Bay Area Fastrak: I*€*ve just signed up for Fastak never having t...
A Bay Area Fastrak customer review by GetHuman user ~AVERAGE GUY from November 5th, 2017
Background on ~AVERAGE GUY's case
GetHuman: ~AVERAGE GUY - can you tell our other Bay Area Fastrak customers when your case took place?
~AVERAGE GUY: Yes. It was middle of the night, on October 27th.
GetHuman: Did you reach out to Bay Area Fastrak, and if so, how?
GetHuman: And which of these common Bay Area Fastrak customer issues best describes the reason you wanted to talk to them?
(Shows ~AVERAGE GUY a list of common Bay Area Fastrak problems)
~AVERAGE GUY: "Overcharge/Strange charge" was why I was trying to call.
~AVERAGE GUY's review of Bay Area Fastrak customer service
GetHuman: So how would you sum up your experience for GetHuman's Bay Area Fastrak customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~AVERAGE GUY: I*€*ve just signed up for Fastak never having this device before. I cross a bridge about once every * months. As soon as I signed up it said I owed for pass Tolls and started deducting money from my account. WTF? Now I am trying to get out of their system. It is a nightmare. These clerks are here to collect money not help you. Asked for a Supervisor, she said she would get back with me. Still waiting.
GetHuman: Let's quantify your experience contacting Bay Area Fastrak. On a scale of 1 to 5, how easy is it go get help on a Bay Area Fastrak problem?
~AVERAGE GUY: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~AVERAGE GUY: I'd give them a four out of five on communication.
GetHuman: And what about Bay Area Fastrak's ability to quickly and effectively address your problem?
~AVERAGE GUY: For that I would say one out of five.
GetHuman: And finally- any advice for other Bay Area Fastrak customers?
~AVERAGE GUY: Call them early in the day or late. Don't forget any personal or account information you might need for Bay Area Fastrak to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~AVERAGE GUY taken from his Bay Area Fastrak customer service problem that occurred on October 27th, 2017.