Bay Area Fastrak: Never got any response on my repeated tries. *I...
A Bay Area Fastrak customer review by GetHuman user GetHuman-373959 from November 24th, 2017
Background on GetHuman-373959's case
GetHuman: GetHuman-373959 - can you tell our other Bay Area Fastrak customers when your case took place?
GetHuman-373959: Yes. It was evening, on November 18th.
GetHuman: Did you reach out to Bay Area Fastrak, and if so, how?
GetHuman: And which of these common Bay Area Fastrak customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-373959 a list of common Bay Area Fastrak problems)
GetHuman-373959: "Make a booking" was why I was trying to call.
GetHuman-373959's review of Bay Area Fastrak customer service
GetHuman: So how would you sum up your experience for GetHuman's Bay Area Fastrak customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-373959: Never got any response on my repeated tries. *I have new car and wanted to enter Vin * and no easy way to do this and cannot get online and cannot reach any human.
GetHuman: Let's quantify your experience contacting Bay Area Fastrak. On a scale of 1 to 5, how easy is it go get help on a Bay Area Fastrak problem?
GetHuman-373959: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-373959: I'd give them a five out of five on communication.
GetHuman: And what about Bay Area Fastrak's ability to quickly and effectively address your problem?
GetHuman-373959: For that I would say four out of five.
GetHuman: And finally- any advice for other Bay Area Fastrak customers?
GetHuman-373959: Call them early in the day or late. Don't forget any personal or account information you might need for Bay Area Fastrak to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-373959 taken from his Bay Area Fastrak customer service problem that occurred on November 18th, 2017.