Bay Area Fastrak: Waited * minutes on hold. Called on another li...
A Bay Area Fastrak customer review by GetHuman user ~AL from November 25th, 2017
Background on ~AL's case
GetHuman: ~AL - can you tell our other Bay Area Fastrak customers when your case took place?
~AL: Yes. It was middle of the night, on November 21st.
GetHuman: Did you reach out to Bay Area Fastrak, and if so, how?
GetHuman: And which of these common Bay Area Fastrak customer issues best describes the reason you wanted to talk to them?
(Shows ~AL a list of common Bay Area Fastrak problems)
~AL: "Complaint" was why I was trying to call.
~AL's review of Bay Area Fastrak customer service
GetHuman: So how would you sum up your experience for GetHuman's Bay Area Fastrak customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~AL: Waited * minutes on hold. Called on another line and listened to a message saying that they could not take calls at this time and to call back later. Called * more times that day and got the same message. Strangely, after *pm, the auto system started accepting calls again, but there were no live people to help (but you could use the auto system to pay your toll etc) because it was after office hours. Called again *x today during office hours and got the "sorry" recording AGAIN. Ridiculous. And the website is not an option since it says my invoice is delinquent which it is NOT until after today. This is completely unacceptable.
GetHuman: Let's quantify your experience contacting Bay Area Fastrak. On a scale of 1 to 5, how easy is it go get help on a Bay Area Fastrak problem?
~AL: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~AL: I'd give them a one out of five on communication.
GetHuman: And what about Bay Area Fastrak's ability to quickly and effectively address your problem?
~AL: For that I would say five out of five.
GetHuman: And finally- any advice for other Bay Area Fastrak customers?
~AL: Call them early in the day or late. Don't forget any personal or account information you might need for Bay Area Fastrak to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~AL taken from his Bay Area Fastrak customer service problem that occurred on November 21st, 2017.