Bay Area Fastrak: We went across the Golden Gate Bridge on Oct...
A Bay Area Fastrak customer review by GetHuman user ~steaminginSantaRosa from November 25th, 2017
Background on ~steaminginSantaRosa's case
GetHuman: ~steaminginSantaRosa - can you tell our other Bay Area Fastrak customers when your case took place?
~steaminginSantaRosa: Sure. It was evening, on November 18th.
GetHuman: Did you reach out to Bay Area Fastrak, and if so, how?
GetHuman: And which of these common Bay Area Fastrak customer issues best describes the reason you wanted to talk to them?
(Shows ~steaminginSantaRosa a list of common Bay Area Fastrak problems)
~steaminginSantaRosa: "Missing item" was why I was trying to call.
~steaminginSantaRosa's review of Bay Area Fastrak customer service
GetHuman: So how would you sum up your experience for GetHuman's Bay Area Fastrak customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~steaminginSantaRosa: We went across the Golden Gate Bridge on Oct. **th. I did not receive a bill for that trip so a month later I called because I knew the fine was horrendous if you did not pay on time. A service representative took my credit card number and said the bill was no paid. Today I got a bill for $*. for the Oct. **th crossing. Why in the world would it take * months to get a bill to me. *In the meantime I bought a device at Costco and set up an account. I was shocked that Fastrak would not set up an account without my credit card AGAIN. What a SCAM. *I called to inquire today and was told that my bill I received today was paid by my account I had just set up. *Questions: *. What happened to the Mastercard payment that I paid last month on the Oct **th crossing. **. How can they charge a $**. late fee on $*. with just two weeks to pay?**. Who owns Fastrak? Government? Private? Heaven help us if our Government Health Care is run like this outfit. **I wish we had the option of never having
GetHuman: Let's quantify your experience contacting Bay Area Fastrak. On a scale of 1 to 5, how easy is it go get help on a Bay Area Fastrak problem?
~steaminginSantaRosa: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~steaminginSantaRosa: I'd give them a one out of five on communication.
GetHuman: And what about Bay Area Fastrak's ability to quickly and effectively address your problem?
~steaminginSantaRosa: For that I would say one out of five.
GetHuman: And finally- any advice for other Bay Area Fastrak customers?
~steaminginSantaRosa: Call them early in the day or late. Don't forget any personal or account information you might need for Bay Area Fastrak to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~steaminginSantaRosa taken from his Bay Area Fastrak customer service problem that occurred on November 18th, 2017.