Baymont Inn & Suites: Coralville Ia sight double charged for room and...
A Baymont Inn & Suites customer review by GetHuman user ~playwest from November 22nd, 2017
Background on ~playwest's case
GetHuman: ~playwest - can you tell our other Baymont Inn & Suites customers when your case took place?
~playwest: Yup. It was evening, on November 15th.
GetHuman: Did you reach out to Baymont Inn & Suites, and if so, how?
GetHuman: And which of these common Baymont Inn & Suites customer issues best describes the reason you wanted to talk to them?
(Shows ~playwest a list of common Baymont Inn & Suites problems)
~playwest: "Missing item" was why I was trying to call.
~playwest's review of Baymont Inn & Suites customer service
GetHuman: So how would you sum up your experience for GetHuman's Baymont Inn & Suites customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~playwest: Coralville Ia sight double charged for room and keep deposit. They said it was there practice to keep deposit for cleaning up. Did not double charge until after we left. He also shoved my wife and ** year old son with his shoulder. We have this on ipod, So he will not be able to deny it. Also they had a free meal one day and had free beer. My son ** years old pick one up no one was watching but his ** year old brother seen and had him put it back. He thought it was red bull which I still would not let him have it. Then the manager was mad and said he would meet my ** year old at the gas station and show him what was up.
GetHuman: Let's quantify your experience contacting Baymont Inn & Suites. On a scale of 1 to 5, how easy is it go get help on a Baymont Inn & Suites problem?
~playwest: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~playwest: I'd give them a one out of five on communication.
GetHuman: And what about Baymont Inn & Suites's ability to quickly and effectively address your problem?
~playwest: For that I would say one out of five.
GetHuman: And finally- any advice for other Baymont Inn & Suites customers?
~playwest: Call them early in the day or late. Don't forget any personal or account information you might need for Baymont Inn & Suites to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~playwest taken from his Baymont Inn & Suites customer service problem that occurred on November 15th, 2017.
Baymont Inn & Suites
1.00 of 5 stars | 13 reviews
~playwest's Baymont Inn & Suites Review
Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars
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