Bell Mobility: You would think that after five years with Bell...
A Bell Mobility customer review by GetHuman user ~moi from November 16th, 2017
Background on ~moi's case
GetHuman: ~moi - can you tell our other Bell Mobility customers when your case took place?
~moi: Yup. It was afternoon, on November 11th.
GetHuman: Did you reach out to Bell Mobility, and if so, how?
GetHuman: And which of these common Bell Mobility customer issues best describes the reason you wanted to talk to them?
(Shows ~moi a list of common Bell Mobility problems)
~moi: "Technical support" was why I was trying to call.
~moi's review of Bell Mobility customer service
GetHuman: So how would you sum up your experience for GetHuman's Bell Mobility customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~moi: You would think that after five years with Bell that they would care about the client! Not so. In fact they couldn't care less. I love the so called customer service nowadays! There is NONE. It's just about the $$$$.I was over in date once..think they would sell me * gig for $**. NOPE,rather charge me $**.** for being over a few bites. I am baby boomer we know how customer service use to be. Service providers cared. Not today. **** today they can,t even speak English to you and you cant understand them and then you get all that back ground noise including the jokes or laughing, even the baby crying.SAD! That's all I can say. Bell cares not and I am leaving them. Perhaps I'll have better service with another provider.(hope so)
GetHuman: Let's quantify your experience contacting Bell Mobility. On a scale of 1 to 5, how easy is it go get help on a Bell Mobility problem?
~moi: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~moi: I'd give them a one out of five on communication.
GetHuman: And what about Bell Mobility's ability to quickly and effectively address your problem?
~moi: For that I would say one out of five.
GetHuman: And finally- any advice for other Bell Mobility customers?
~moi: Call them early in the day or late. Don't forget any personal or account information you might need for Bell Mobility to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~moi taken from his Bell Mobility customer service problem that occurred on November 11th, 2017.