i have been with bendigo bank for only a short...
A Bendigo Bank customer review by GetHuman user ~sadaras from November 6th, 2017
Background on ~sadaras's case
GetHuman: ~sadaras - can you tell our other Bendigo Bank customers when your case took place?
~sadaras: Yes I can. It was middle of the night, on November 5th.
GetHuman: Did you reach out to Bendigo Bank, and if so, how?
GetHuman: And which of these common Bendigo Bank customer issues best describes the reason you wanted to talk to them?
(Shows ~sadaras a list of common Bendigo Bank problems)
~sadaras: "Complaint" was why I was trying to call.
~sadaras's review of Bendigo Bank customer service
GetHuman: So how would you sum up your experience for GetHuman's Bendigo Bank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~sadaras: i have been with bendigo bank for only a short period of time and been a pensioner I am disgusted in the your **.** bank fees for not having the right amount of money in your account. Its a very high price to pay, i have already been charged ***.** in bank fees for dishourned payments. The reason this happened was beyond my control. I have spoken to the bank manager at berwick and I found her to be very rude and inconsiderate. When i opened up my account with her, she was also very rude and abrupt. I would like to make a formal complaint in regards to her customer service skills. She seems more concerned about trying to impress the company she works for,for her own personal benefit, than trying to help out the smaller person (the customer) I feel as she looks down on people as is very judgemental, as we(i) dont have a lot of money I am not as much value, compared to a customer who may have *** ***.**. I find this very offensive and i think that she should treat everyone fairly like
GetHuman: Let's quantify your experience contacting Bendigo Bank. On a scale of 1 to 5, how easy is it go get help on a Bendigo Bank problem?
~sadaras: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~sadaras: I'd give them a two out of five on communication.
GetHuman: And what about Bendigo Bank's ability to quickly and effectively address your problem?
~sadaras: For that I would say one out of five.
GetHuman: And finally- any advice for other Bendigo Bank customers?
~sadaras: Call them early in the day or late. Don't forget any personal or account information you might need for Bendigo Bank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~sadaras taken from his Bendigo Bank customer service problem that occurred on November 5th, 2017.
Bendigo Bank
1.00 of 5 stars | 21 reviews
~sadaras's Bendigo Bank Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars
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