Beneficial Finance: have tried to find out why my mortgage payments...
A Beneficial Finance customer review by GetHuman user ~bopeep from November 11th, 2017
Background on ~bopeep's case
GetHuman: ~bopeep - can you tell our other Beneficial Finance customers when your case took place?
~bopeep: Yes. It was morning, on November 9th.
GetHuman: Did you reach out to Beneficial Finance, and if so, how?
GetHuman: And which of these common Beneficial Finance customer issues best describes the reason you wanted to talk to them?
(Shows ~bopeep a list of common Beneficial Finance problems)
~bopeep: "Update account information" was why I was trying to call.
~bopeep's review of Beneficial Finance customer service
GetHuman: So how would you sum up your experience for GetHuman's Beneficial Finance customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~bopeep: have tried to find out why my mortgage payments have been reversed and all * times I have called for the last * months I was told that it would have to be sent to be reviewed, when will I get a response ( Probably never))!!!!!!!!!!!!!! very unprofessional
GetHuman: Let's quantify your experience contacting Beneficial Finance. On a scale of 1 to 5, how easy is it go get help on a Beneficial Finance problem?
~bopeep: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~bopeep: I'd give them a two out of five on communication.
GetHuman: And what about Beneficial Finance's ability to quickly and effectively address your problem?
~bopeep: For that I would say one out of five.
GetHuman: And finally- any advice for other Beneficial Finance customers?
~bopeep: Call them early in the day or late. Don't forget any personal or account information you might need for Beneficial Finance to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~bopeep taken from his Beneficial Finance customer service problem that occurred on November 9th, 2017.