Benjamin Moore: A person did pick up but they gave me a number...
A Benjamin Moore customer review by GetHuman user ~Alison Eleanor from November 20th, 2017
Background on ~Alison Eleanor's case
GetHuman: ~Alison Eleanor - can you tell our other Benjamin Moore customers when your case took place?
~Alison Eleanor: Yup. It was middle of the night, on November 17th.
GetHuman: Did you reach out to Benjamin Moore, and if so, how?
GetHuman: And which of these common Benjamin Moore customer issues best describes the reason you wanted to talk to them?
(Shows ~Alison Eleanor a list of common Benjamin Moore problems)
~Alison Eleanor: "Track order" was why I was trying to call.
~Alison Eleanor's review of Benjamin Moore customer service
GetHuman: So how would you sum up your experience for GetHuman's Benjamin Moore customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Alison Eleanor: A person did pick up but they gave me a number for "Maintenance Genie" which only led to another phone maze.
GetHuman: Let's quantify your experience contacting Benjamin Moore. On a scale of 1 to 5, how easy is it go get help on a Benjamin Moore problem?
~Alison Eleanor: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Alison Eleanor: I'd give them a one out of five on communication.
GetHuman: And what about Benjamin Moore's ability to quickly and effectively address your problem?
~Alison Eleanor: For that I would say one out of five.
GetHuman: And finally- any advice for other Benjamin Moore customers?
~Alison Eleanor: Call them early in the day or late. Don't forget any personal or account information you might need for Benjamin Moore to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Alison Eleanor taken from his Benjamin Moore customer service problem that occurred on November 17th, 2017.