Best Buy: Do you have any idea what a shambles your phone...

A Best Buy customer review by GetHuman user GetHuman-hlasv3 from November 30th, 2017

Background on GetHuman-hlasv3's case

GetHuman: GetHuman-hlasv3 - can you tell our other Best Buy customers when your case took place?
GetHuman-hlasv3: Yup. It was evening, on November 25th.
GetHuman: Did you reach out to Best Buy, and if so, how?
GetHuman-hlasv3: I used the 888-237-8289 number I found for on the GetHuman Best Buy customer phone number page I was on: Best Buy Customer Service Phone Number
GetHuman: And which of these common Best Buy customer issues best describes the reason you wanted to talk to them?
Shows GetHuman-hlasv3 a list of common Best Buy problems
GetHuman-hlasv3: "Warranty claim" was why I was trying to call.

GetHuman-hlasv3's review of Best Buy customer service

GetHuman: So how would you sum up your experience for GetHuman's Best Buy customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-hlasv3: Do you have any idea what a shambles your phone BB Teletech support system is?
GetHuman: Can you tell the rest of us a bit more from what happened on 11/25/17?
GetHuman-hlasv3: If you guys don't get your phone support system sponsored by Teletech in shape you will be closing your doors just like Circuit City.
GetHuman: Let's quantify your experience contacting Best Buy. On a scale of 1 to 5, how easy is it go get help on a Best Buy problem?
GetHuman-hlasv3: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-hlasv3: I'd give them a two out of five on communication.
GetHuman: And what about Best Buy's ability to quickly and effectively address your problem?
GetHuman-hlasv3: For that I would say one out of five.
GetHuman: And finally- any advice for other Best Buy customers?
GetHuman-hlasv3: Call them early in the day or late. Don't forget any personal or account information you might need for Best Buy to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-hlasv3 taken from his Best Buy customer service problem that occurred on November 25th, 2017.

Best Buy

2.33 of 5 stars | 285 reviews
Best Buy ReviewsBest Buy's Phone NumberAll Best Buy contact infoGeneral Best Buy customer service info
GetHuman-hlasv3's Best Buy Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars
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