Best Buy: kept trying to call and never could get a perso...
A Best Buy customer review by GetHuman user ~Houston Texas from November 19th, 2017
Background on ~Houston Texas's case
GetHuman: ~Houston Texas - can you tell our other Best Buy customers when your case took place?
~Houston Texas: Yeah. It was afternoon, on November 11th.
GetHuman: Did you reach out to Best Buy, and if so, how?
GetHuman: And which of these common Best Buy customer issues best describes the reason you wanted to talk to them?
(Shows ~Houston Texas a list of common Best Buy problems)
~Houston Texas: "Track order" was why I was trying to call.
~Houston Texas's review of Best Buy customer service
GetHuman: So how would you sum up your experience for GetHuman's Best Buy customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Houston Texas: kept trying to call and never could get a person without the system hanging up o me * times after waiting ** min each time
GetHuman: Let's quantify your experience contacting Best Buy. On a scale of 1 to 5, how easy is it go get help on a Best Buy problem?
~Houston Texas: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Houston Texas: I'd give them a two out of five on communication.
GetHuman: And what about Best Buy's ability to quickly and effectively address your problem?
~Houston Texas: For that I would say three out of five.
GetHuman: And finally- any advice for other Best Buy customers?
~Houston Texas: Call them early in the day or late. Don't forget any personal or account information you might need for Best Buy to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Houston Texas taken from his Best Buy customer service problem that occurred on November 11th, 2017.