Best Medical Direct: They sent me the wrong product. That product di...
A Best Medical Direct customer review by GetHuman user ~Tycb from November 23rd, 2017
Background on ~Tycb's case
GetHuman: ~Tycb - can you tell our other Best Medical Direct customers when your case took place?
~Tycb: Sure. It was middle of the night, on November 17th.
GetHuman: Did you reach out to Best Medical Direct, and if so, how?
GetHuman: And which of these common Best Medical Direct customer issues best describes the reason you wanted to talk to them?
(Shows ~Tycb a list of common Best Medical Direct problems)
~Tycb: "Track order" was why I was trying to call.
~Tycb's review of Best Medical Direct customer service
GetHuman: So how would you sum up your experience for GetHuman's Best Medical Direct customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Tycb: They sent me the wrong product. That product didn't even work properly. Product was completely different then advertised on website. Complaint not returned from phone or email. Spent $** on faulty product
GetHuman: Let's quantify your experience contacting Best Medical Direct. On a scale of 1 to 5, how easy is it go get help on a Best Medical Direct problem?
~Tycb: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Tycb: I'd give them a one out of five on communication.
GetHuman: And what about Best Medical Direct's ability to quickly and effectively address your problem?
~Tycb: For that I would say one out of five.
GetHuman: And finally- any advice for other Best Medical Direct customers?
~Tycb: Call them early in the day or late. Don't forget any personal or account information you might need for Best Medical Direct to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Tycb taken from his Best Medical Direct customer service problem that occurred on November 17th, 2017.
Best Medical Direct
1.00 of 5 stars | 4 reviews
~Tycb's Best Medical Direct Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars
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