Better Homes and Garden Magazine: Once I got the correct phone *, I got good, qui...
A Better Homes and Garden Magazine customer review by GetHuman user ~Carole from November 22nd, 2017
Background on ~Carole's case
GetHuman: ~Carole - can you tell our other Better Homes and Garden Magazine customers when your case took place?
~Carole: Yeah. It was afternoon, on November 20th.
GetHuman: Did you reach out to Better Homes and Garden Magazine, and if so, how?
GetHuman: And which of these common Better Homes and Garden Magazine customer issues best describes the reason you wanted to talk to them?
(Shows ~Carole a list of common Better Homes and Garden Magazine problems)
~Carole: "Change Address" was why I was trying to call.
~Carole's review of Better Homes and Garden Magazine customer service
GetHuman: So how would you sum up your experience for GetHuman's Better Homes and Garden Magazine customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Carole: Once I got the correct phone *, I got good, quick service. BUT GETTING THE CONTACT*PHONE NUMBER IS A MINUS *. There isn't any contact information on the invoice, nor on the Meredith Books site. I had a hard time finding a phone * then tried BH&G Customer Service *. Not the right * for Diabetic Living Books but she gave me the direct *. - Once I had the correct * I had less than minute wait and a very nice, helpful Rep. My questions were answered. -- Why doesn't BH&G have better contact info and customer service support on their website?!? Considering how long BH&G has been around and all the titles it carries, something is wrong to have such a poor website and easy available support.
GetHuman: Let's quantify your experience contacting Better Homes and Garden Magazine. On a scale of 1 to 5, how easy is it go get help on a Better Homes and Garden Magazine problem?
~Carole: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Carole: I'd give them a five out of five on communication.
GetHuman: And what about Better Homes and Garden Magazine's ability to quickly and effectively address your problem?
~Carole: For that I would say three out of five.
GetHuman: And finally- any advice for other Better Homes and Garden Magazine customers?
~Carole: Call them early in the day or late. Don't forget any personal or account information you might need for Better Homes and Garden Magazine to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Carole taken from his Better Homes and Garden Magazine customer service problem that occurred on November 20th, 2017.