Betterbee.com: Do NOT order from Betterbee. They do not value...
A Betterbee.com customer review by GetHuman user ~Belle from November 7th, 2017
Background on ~Belle's case
GetHuman: ~Belle - can you tell our other Betterbee.com customers when your case took place?
~Belle: Sure. It was morning, on November 6th.
GetHuman: Did you reach out to Betterbee.com, and if so, how?
GetHuman: And which of these common Betterbee.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Belle a list of common Betterbee.com problems)
~Belle: "Change order" was why I was trying to call.
~Belle's review of Betterbee.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Betterbee.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Belle: Do NOT order from Betterbee. They do not value customer service in the least. I have been a beeswax candlemaker for years. I recently purchased a block of wax from them....not cheap....***.**. It was a funny color and consistency and did not work at all like other beeswax that I have used to make candles. I wanted to ship it back to get another block. I was even going to drive there to exchange it (* hours away) as I had a pending order and could not wait for an exchange by mail. I sent them pictures and after numerous times on the phone with them telling me that I didn't know how to use their wax, they told me that they would NOT exchange it. If you need any of their type of products, I suggest you find another source as they obviously don't care about their customers. I do however, and will not sell inferior candles to my customers.
GetHuman: Let's quantify your experience contacting Betterbee.com. On a scale of 1 to 5, how easy is it go get help on a Betterbee.com problem?
~Belle: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Belle: I'd give them a one out of five on communication.
GetHuman: And what about Betterbee.com's ability to quickly and effectively address your problem?
~Belle: For that I would say one out of five.
GetHuman: And finally- any advice for other Betterbee.com customers?
~Belle: Call them early in the day or late. Don't forget any personal or account information you might need for Betterbee.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Belle taken from his Betterbee.com customer service problem that occurred on November 6th, 2017.
Betterbee.com
1.00 of 5 stars | 26 reviews
~Belle's Betterbee.com Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars
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