Biblio.com: I ordered my book ** days ago but I could not r...
A Biblio.com customer review by GetHuman user GetHuman-13175 from November 22nd, 2017
Background on GetHuman-13175's case
GetHuman: GetHuman-13175 - can you tell our other Biblio.com customers when your case took place?
GetHuman-13175: Yes I can. It was afternoon, on November 20th.
GetHuman: Did you reach out to Biblio.com, and if so, how?
GetHuman: And which of these common Biblio.com customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-13175 a list of common Biblio.com problems)
GetHuman-13175: "Make a purchase" was why I was trying to call.
GetHuman-13175's review of Biblio.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Biblio.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-13175: I ordered my book ** days ago but I could not received it yet. When I emailed them, First they said they don't know anything about my order and next they asked me to wait for * more weeks. I need the book for summer semester and after * weeks the semester will be almost done. I never recommend biblio book sellers to any one. It is the worst bookseller I have seen.
GetHuman: Let's quantify your experience contacting Biblio.com. On a scale of 1 to 5, how easy is it go get help on a Biblio.com problem?
GetHuman-13175: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-13175: I'd give them a five out of five on communication.
GetHuman: And what about Biblio.com's ability to quickly and effectively address your problem?
GetHuman-13175: For that I would say three out of five.
GetHuman: And finally- any advice for other Biblio.com customers?
GetHuman-13175: Call them early in the day or late. Don't forget any personal or account information you might need for Biblio.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-13175 taken from his Biblio.com customer service problem that occurred on November 20th, 2017.