Biogen Idec: After several attempts of choosing option **, a...

A Biogen Idec customer review by GetHuman user ~1064Project from November 26th, 2017

Background on ~1064Project 's case

GetHuman: ~1064Project - can you tell our other Biogen Idec customers when your case took place?
~1064Project : Yes. It was afternoon, on November 25th.
GetHuman: Did you reach out to Biogen Idec, and if so, how?
~1064Project : I used the 800-456-2255 number I found for on the GetHuman Biogen Idec customer phone number page I was on: Biogen Idec Customer Service Phone Number
GetHuman: And which of these common Biogen Idec customer issues best describes the reason you wanted to talk to them?
(Shows ~1064Project a list of common Biogen Idec problems)
~1064Project : "None of those really matches why I wanted to call Biogen Idec that day." was why I was trying to call.

~1064Project 's review of Biogen Idec customer service

GetHuman: So how would you sum up your experience for GetHuman's Biogen Idec customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~1064Project : After several attempts of choosing option **, as a patient, and it ringing a few times and then changing to a busy signal, I chose option *, as a physician. I immediately got through to a customer service rep. who was extremely helpful and knowledgeable about Tysabri. CHOOSE OPTION *
GetHuman: Let's quantify your experience contacting Biogen Idec. On a scale of 1 to 5, how easy is it go get help on a Biogen Idec problem?
~1064Project : I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~1064Project : I'd give them a five out of five on communication.
GetHuman: And what about Biogen Idec's ability to quickly and effectively address your problem?
~1064Project : For that I would say five out of five.
GetHuman: And finally- any advice for other Biogen Idec customers?
~1064Project : Call them early in the day or late. Don't forget any personal or account information you might need for Biogen Idec to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~1064Project taken from his Biogen Idec customer service problem that occurred on November 25th, 2017.

Biogen Idec

5.00 of 5 stars | 4 reviews

~1064Project 's Biogen Idec Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars

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